[VENUE RESPONSE: Dear Sir, We are sorry to hear the customer had a disappointing experience. We pride ourselves in our good food and good service. The idea that a manager might not be on duty is unthinkable, so perhaps there was some confusion regarding the role of the staff. We hope that the customer will consider coming back so that we can offer the kind of experience we are known for. Regards, The Plough]. ***** Why when places are busy The owners or Managers make sure that they are understaffed? Food great. Older female waitress, running around like a nut! outside, inside. This place would do great with a manager on duty!!! What a shame.